At Green Cane Global Exports, customer satisfaction is important to us. As we deal in perishable and agricultural commodities, all refund and return requests are handled according to the terms outlined below.
1. General Policy
Green Cane Global Exports supplies agricultural products including:
- Red Onion
- Turmeric
- Indian Potato
- Jaggery
- Other Agricultural Products
Due to the nature of agricultural and perishable products, refunds and returns are subject to specific conditions.
2. Order Cancellation
Before Dispatch
- Orders may be cancelled before shipment confirmation.
- Any advance payment received may be refunded after deducting applicable banking, processing, documentation, or administrative charges.
After Dispatch
- Once goods have been shipped or dispatched, cancellation requests cannot be accepted.
3. Domestic Refund Policy
Refunds may be considered if:
- Incorrect products are delivered.
- Products are significantly damaged during transit.
- Quantity delivered is substantially less than the confirmed order.
To request a refund:
- Notify us within 48 hours of delivery.
- Provide photographs and supporting evidence.
- Retain original packaging until verification is completed.
Approved refunds will be processed within 7-15 business days.
4. Export Refund Policy
For international shipments, refunds may be considered only under the following circumstances:
- Wrong product shipped due to seller error.
- Significant quality deviation from the agreed specifications.
- Verified shortage in shipment quantity.
Claims must:
- Be submitted in writing within 7 days of receiving the goods.
- Include photographs, inspection reports, and supporting documentation.
- Be supported by an independent surveyor’s report when required.
5. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after order confirmation.
- Delays caused by customs clearance.
- Import restrictions imposed by the buyer’s country.
- Improper storage after delivery.
- Natural variations in agricultural products such as size, color, weight, or appearance.
- Delays caused by weather conditions, port congestion, strikes, or force majeure events.
6. Return of Goods
Due to hygiene, food safety, and export regulations:
- Agricultural products are generally not eligible for return.
- Returns may only be accepted if approved in writing by Green Cane Global Exports.
- Authorized return shipping costs may be borne by the buyer unless otherwise agreed.
7. Refund Processing
Once a claim is reviewed and approved:
- Refunds will be made through the original payment method whenever possible.
- Bank transfer charges, currency conversion fees, and intermediary banking charges may be deducted where applicable.
- Processing timelines may vary depending on banking procedures.
8. Limitation of Liability
The maximum refund or compensation amount shall not exceed the invoice value of the affected products.
Green Cane Global Exports shall not be liable for indirect, incidental, or consequential losses arising from the use, sale, storage, or transportation of the products.
9. Contact Us
Green Cane Global Exports
Founder & CEO: Ms. Renuka Sunil Kavde
📍 Ashtvinayak Colony, Madhav Nagar, Sangli, Maharashtra – 416406, India
📞 +91 9625967245 / +91 9669727245
📧 sunilkavde5@gmail.com
🌐 https://greencaneglobalexports.com/
Buyer Acknowledgement
By placing an order with Green Cane Global Exports, the buyer acknowledges and agrees to this Refund Policy and the related Terms & Conditions governing all domestic and international transactions.
